Processing Time: 1-3 BUSINESS DAYS
FREE TRACKING UPDATES WILL BE EMAILED FOR EITHER USPS OR UPS (check your junk mail for email).
Once USPS or UPS have your package, Santa Mail does not have control over transport. If you’re experiencing delays, you can check your tracking number from your email for updates, or call USPS (800-275-8777) or UPS (800-742-5877) for more information.
Santa Mail is not responsible for lost or stolen or damaged packages and replacements or refunds will not be provided.
If your package is delayed or lost use the below:
Initial USPS lost package search:
https://www.usps.com/help/missing-mail.htm
USPS Claim:
https://www.usps.com/help/claims.htm
If your package has not moved for a week you’ll want to do this step ASAP!
https://www.usps.com/help/missing-mail.htm
For lost UPS packages file a claim here:
https://www.ups.com/us/en/support/file-a-claim.page
or call 800-742-5877
*THINGS YOU’LL NEED FOR FILING:
Buyer is responsible for filing a claim for their missing package.
Signature is not required, so if you are not home at the time of delivery your parcel will be left at the safest location deemed fit for the carrier.
If you do not want your package left, you can contact USPS or UPS and provide your shipping details to request a pick up or schedule a time for delivery.
SANTA MAIL IS NOT RESPONSIBLE FOR LOST, DELAYED OR STOLEN PACKAGES.
Shipping FAQ
What carrier(s) do you ship with?
We ship orders via USPS and UPS.
Do you ship internationally?
Sorry, No.
How long will it take to receive my package?
Orders shipped within the continental U.S. (Hawaii, Alaska, and Puerto Rico could take longer)
USPS First Class Mail | 2-4 business days (after fulfillment)
UPS Ground | 2-7 business days (after fulfillment)
How do I track my order?
You’ll be sent a shipping confirmation email with a tracking link once your order leaves our warehouse. You can also login to your santamail.com account to check your order status at any time. You can check your order history to get your tracking information or contact us here and we’ll be happy to help.