FAQ

Will my letter arrive before Christmas?

All letters purchased by December 18th will arrive before Christmas. In the off chance your letter arrives late, we will refund 100% of your order. Additionally, we offer year round ordering where you can select a future shipping date to ensure your letter arrives where and when you want it to.

Can I ship to multiple addresses?

YES!With each letter you order, you are able to specify a unique address so your letter can arrive where and when you want it to.

Can I request my letter get shipped at a later date?

We offer a Send My Letter on…. option so your letter doesn’t arrive too soon. This also makes it easy to place an order well in advance of Christmas without worrying about it arriving in August. Check letters from Santa off your list early so you can focus on everything else on your check list.

Is Santa Claus real?

Of course, how else could he send letters to thousands of children each and every holiday season.

What is included in my purchase?

Each order comes with a custom letter from Santa Claus and an authentic Nice List certificate both approved with the North Pole’s Santa Mail seal.

How long does it take to create and ship my letter?

 Each and every order prints next business day and ships out as soon as next business day but may ship later if our Send My Letter on __ option is selected.